We understand that you're having issues with your Surface RT not able download updates and allow anything to be downloaded from the Windows Store app. This usually happens when there is an issue with the Windows Update components. You can try the suggested troubleshooting step below to resolve the issue.
It has been a while after many Surface RT and Surface 2 owners including me complaining about Windows Update and Windows Store problems after we reset our devices recently. Until now, there is still no official response with the solution from Microsoft yet.
Fortunately, there is a user that find out a direct download link to the Windows RT 8.1 Update 3 update package. I have tried to install it on my Surface RT, however, it ended up with searching for Windows update endlessly. I find out that many users also experience this problem like me. I decided to start from the scratch by resetting my Surface RT once again. And this time, I can do it and the Start menu is back to my Surface RT now.
1 Make sure you have the Latest Windows RT 8.1 Update
Before you can install the Windows RT 8.1 Update 3, your Surface RT needs to have the Windows RT 8.1 Update first. Here is how to check:
2 Installing Windows RT 8.1 KB2919355
If you can’t find the update in the list, and you stuck at checking for Windows update follow these steps to manually install the “Update for Microsoft Windows (KB2919355)”.
3 Fix Windows Update with a Local Windows Update Troubleshooting Tool
If you can’t install update packages you’ve downloaded and your computer is stuck at checking for Windows update as here:
Note When your Surface stuck in Checking for Windows update, you will notice that the Service Host: Local System will keep taking around 25% CPU process over time with plenty of memory usages.
You can fix this problem by:
4 Download and Install Windows 8.1 RT KB3173424
5 Download and Install Windows 8.1 RT KB3172614
6 Turn on the Wi-Fi and check for Windows Update
After you have installed all above packages, now your problems with checking for Windows update loop is fixed. You can now update your Surface directly via Windows Update with no more issues.
7 Verify Windows 8.1 Update 3 with Start Menu option
After you have installed all Windows update, you can now activate new Start menu by:
8 More Information
All above steps will fix your problems, and the following information is just for keeping track about this problem so far.
Download the Windows RT 8.1 Update 3 Standalone Package
Thank Gianpietromerighetti, a Microsoft community user, he has shared the updatedownload link to the Microsoft community. Here is what you need to do:
Turn off WiFi and Install the Update
In order to prevent the endless checking for Windows update happen while you install the standalone package, you need to turn off the WiFi. Here is what you need to do:
What’s Now?
Even the start menu is back, the endless checking for Windows Update and Windows Store problems still persist. And this problem needs to be fixed by Microsoft. You can follow this problem in the Microsoft Community thread for future updates.
Update: an Official Fix is Coming!
According to Barb Bowman, a Microsoft Community moderator, the Surface Support team is aware of the problems and working to push a fix for Surface RT/2 soon.
Everyone:
I’ve been in touch with Surface Supportability who have been working with the Windows Team on this. Just received an email which stated “we think we know root cause and that we are working to push a fix out quickly but don’t have an exact timeframe..” Update 1/23/2017: A Community Member Found a Fix for Windows Update and Store
On 1/23/2017, a community member named Stjinchan found a solution for fixing Windows Update and Store problems with a complete guide here.
Windows update stuck at “Checking update…”
After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.
Alright, so I got a permanent solution for the Windows Update searching disaster! ?
Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)
Step 2: Set up your surface and head to Windows update. Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list. Step 4: After the installation got succeeded, and your surface rt restarted go ahead and search again for updates. Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355). Step 6: When you finished installing the updates and your surface rebooted again, go to “installed updates” and check if kb2919355 is installed. Step 7: If no, try to install the updates again. If yes, start searching for updates again. Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.
THE SOLUTION
Step 9: Download kb3173424 from HERE.
Step 10: Download kb3172614 from HERE. Step 11: Turn off your Wifi, and reboot the surface. Step 12: Install kb3173424 by opening it. Step 13: Reboot the surface. Step 14: Install kb3172614 by opening it. Step 15: Reboot the surface. Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.
I hope this helps a lot of people, since it was a major problem on the Surface RT.
Best Accessories for Microsoft Surface
With the right set of accessories, you can boost your Surface's productivity to the next level. Here we have some of the best accessories you should get for your Surface devices.
Portable Surface DockSurfacekit USB HubAnker USB 3.0 HubWindows 8 Surface Dock UpdaterUSB 3.0 Ethernet AdapterSurface Portable ChargerSurface Car ChargerSurface Mobile MouseWD 4TB My PassportSamsung EVO MicroSD
Those are the top must-have accessories for Microsoft Surface devices so far. With Surface Pen, Surface Dock, Surface Precision Mouse, and microSD card will significantly increase your Surface performance, storage, and productivity.
If you are unable to download and install the new Windows 8.1 Update via Windows Update, even after having set your Windows 8 to download and install Updates automatically, you can download and install this Windows 8.1 Update package from the Microsoft Download Center. Download and install Windows 8.1 Update, 32-bit and 64-bit, if you get Error Code 80070020, 80073712 and 0x800f081f and if Windows 8.1 Update fails to install, download and install it via Windows Update.
Windows 8.1 Update is a cumulative set of security updates, critical updates and updates and introduces several new features. In addition to previous updates, it includes improvements such as improved Internet Explorer 11 compatibility for enterprise applications, usability improvements, extended mobile device management and improved hardware support. In Windows Server 2012, this package also enables support clustering configurations for hosts.
To receive all future Windows Updates for your operating system, you will have to install this new Windows 8.1 Update.
This update package is meant for Windows 8.1, Windows Server 2012 R2, Windows RT 8.1 operating systems and there are multiple files available for this download. Once you click on the Download button, you will be prompted to select the files you need. Select all.
Once you have downloaded this package, it is recommended that you first ensure that the Servicing Stack KB2919442 is installed on your computer, as it is a prerequisite for Windows 8.1 Update. It should therefore first be installed on your system before your attempt to install Windows 8.1 Update or KB2919355.
Windows 8 Rt Update 2017
The download package includes the following files KB2919442, KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018, and the recommended Installation Order is as follows:
After you install these updates, you will be required to restart your Windows 8 computer.
Windows 8.1 Update download linksWhat Is Windows 8 Rt
You can download Windows 8.1 Update KB2919355 from here: 32-bit | 64-bit | Windows Server 2012 R2 Update
Download Windows Rt Update 3
TIP: Download this tool to quickly find & fix Windows errors automatically
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